TapQ

Privacy Policy

Last updated: July 2026

1. Introduction

TapQ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the TapQ service at tapq.app(the "Service").

By using TapQ, you consent to the data practices described in this Privacy Policy. If you do not agree with these practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

  • Create an Account: Email address, password, and any profile information you choose to provide. If you sign in with Google, we receive your basic Google profile name and email to create and secure your operator account.
  • Create or Manage Queues: Business name, services, counters, join-form fields, and queue settings.
  • Join a Queue (customers): Only the fields the business configures on the join form (for example name, phone, party size, or a clinic record number). Customers do not need a TapQ account.
  • Contact Us: Name, email address, and any information you provide in support requests.
  • Subscribe: Payment-related information processed securely by our billing partner (Polar) when billing is enabled.

2.2 Automatically Collected Information

  • Technical data: IP address, browser type, and request logs used for security, rate limiting, and reliability.
  • Device identifiers: A local browser device identifier so operators and customers can return to their queues or tokens on the same device.
  • Queue activity: Token numbers, status, and related timestamps needed to run the waiting line.

2.3 Cookies and Local Storage

TapQ uses cookies and browser storage to maintain sessions, remember device access to queues, and keep the Service working. You can clear browser data at any time; doing so may require signing in again or re-entering an access code.

3. How We Use Your Information

  • Provide the Service: Run digital queues, display live status, sync staff devices, and show join-form details to authorized staff for that queue only.
  • Manage Accounts: Create and maintain operator accounts, protect queues across devices, and process subscriptions when billing is enabled.
  • Security: Prevent abuse through rate limits and access controls.
  • Support and Improvement: Respond to requests and improve the product.
  • Legal Compliance: Meet legal obligations and enforce our Terms of Service.

4. Roles and Access

Queue operators control who can manage a queue (signed-in owner or staff with the queue access code). Customer join data is visible to those operators for that queue. Other businesses and anonymous visitors cannot read another queue's customer details through the product APIs.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Infrastructure providers (including Supabase and Vercel) that host the Service.
  • Billing partner (Polar) when subscriptions are enabled.
  • Legal authorities when required by law or to protect rights, safety, or prevent fraud.

These providers are engaged to operate the Service and are expected to protect information and use it only for the purposes we specify.

6. Data Security

We implement industry-standard safeguards, including encryption in transit, access controls, and hashed queue access codes. No method of transmission or storage is 100% secure. You are responsible for keeping account credentials and access codes confidential.

7. Data Retention

We retain queue and customer records while the queue exists and as needed for operations, billing, and legal obligations. Deleting a queue permanently removes its customers, tokens, and related device permissions. Account holders may request account deletion by contacting us (self-serve export and deletion are planned for a later release).

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to opt out of marketing communications. To exercise these rights, contact us at info@sheet2nest.com.

9. Children's Privacy

TapQ is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have, contact us and we will delete it.

10. International Transfers

Your information may be processed in countries other than your own. By using the Service, you understand that information may be transferred as needed to operate TapQ, with appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of the Service after changes take effect constitutes acceptance.

12. Contact Us

Questions about this Privacy Policy or our data practices: info@sheet2nest.com.

TapQ is a product of sheet2nest.

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